Command Center

How do I install the SETLIFE.biz App?

SETLIFE.biz is a Progressive Web App. You do not download it from the App Store. Open your phone's browser (Safari on iPhone, Chrome on Android) and go to app.setlife.biz. Then save it to your home screen — on iPhone tap the Share icon and select "Add to Home Screen"; on Android tap the ⋮ menu and select "Add to Home screen." This step is what installs the app on your phone, so please do not skip it.

Should I keep using it in my browser?

No — and this is the most important thing on this page. Once you have saved SETLIFE.biz to your home screen, close your browser and open the app only from the icon on your home screen from that point forward.

This is about protecting your records, not convenience. Browsers routinely clear stored website data after roughly a week without a visit. Apps opened from your home screen are exempt from that cleanup; a page sitting in a browser tab is not. Because your Job History, My Calendar bookings, notes, and Scene Scripts live on your device and nowhere else, losing that storage means losing them — and we cannot restore them for you.

Using the home screen icon also keeps you off an outdated cached page and saves the screen space you need on set. If the app is still in a browser tab, install it now — it takes about ten seconds.

If I close the app, do I lose what I entered?

No. Your call time, wrap time, bumps, meal penalties and your pay settings stay put — close the app by accident on set and it is all still there when you reopen it.

Your rate and settings keep indefinitely, because they describe you rather than a particular day. The current day's entries clear when you tap RESET ENGINE. All of it stays on your phone.

Does SETLIFE.biz work with no signal?

Yes — that is what it is built for. Once SETLIFE.biz is installed on your home screen and you have signed in, the pay engines, your notes, Job History, My Calendar and Create PDF all work on a stage, in a basement, or anywhere else without a signal. Open the app once where you do have signal after installing or signing in, so it can confirm your account; after that it keeps working offline.

Only the features that reach other people or the internet need a connection: #SETID crew sync and the Megaphone, weather, the gear and receipt scanner, and sending a PDF by email or text.

Why do I need to create an account?

Your account sits behind an encrypted Auth Gate and verifies your identity, which protects the #SETID broadcast system so only authorized Producers can push locations and Megaphone alerts to a crew. Please note: if you intend to purchase, create your account first and then buy, using the same email address for both.

Where are my captured Scene Scripts saved?

Due to our strict Zero-Transmission Security architecture, images captured in the Scene Scripts Vault are stored securely in your device's native IndexedDB. They are never sent to the cloud. If you execute the "Wipe Vault" command or clear your device's core website data, those files are permanently destroyed and cannot be recovered by our team.

Where are My Calendar, Job History, and my notes stored?

All of it lives on your device only. Your booked days in My Calendar, your Actor, Crew, and Producer Job History ledgers, your private notes, and your saved pay estimates are written to your phone's local storage. So are your pay settings — day rate, contract preset, meal break length, kit fee, guaranteed hours and night premium bands — and the current day's entries such as call time, wrap time, bumps and meal penalties. We have zero access to any of it — we cannot read it, and we cannot restore it for you.

Because they exist only on your device, install SETLIFE.biz to your home screen and open it from that icon. Records kept in a browser tab can be cleared by the browser itself after about a week of not being opened; home screen apps are protected from that. Make a backup now and then: gear icon → MY DATA → BACKUP MY RECORDS.

I got a new phone. Does my data transfer?

Yes — with a backup file that you keep. Your records live only on your phone, so they do not move by themselves, and they are erased if you delete the app or clear your browser's website data. Before you switch phones, tap the gear icon → MY DATA → BACKUP MY RECORDS and save the file somewhere you control: email it to yourself, AirDrop it, or save it to Files.

On the new phone, install SETLIFE.biz, sign in, then tap the gear icon → MY DATA → RESTORE FROM BACKUP and choose that file. Your Job History, My Calendar, notes, Rolodex, locations, pay settings, Scene Scripts and saved PDFs come back. Restoring replaces what is on the phone; if you restore the wrong file, UNDO LAST RESTORE puts everything back.

The backup file never contains your password or payment status, and we never see it — it stays with you. Your account and paid access follow your email as always. That is the trade-off of a privacy-first app: nobody can see your data, including us.

Are the pay calculations official?

No. SETLIFE.biz is a private productivity and estimating tool, not an official payroll or tax document. The engines calculate from the call time, wrap time, meal breaks, rates, and bumps that you enter, using industry-standard multipliers. Always confirm final figures against your production's payroll company.

Why can I set my own Night Premium bands?

Because there is no single national rule. Night premiums vary by union, by local, by contract, and by country. SETLIFE.biz ships with the SAG-AFTRA background bands as defaults — 10% from 8:00 PM, 20% from 1:00 AM to 6:00 AM — and switches the premium on automatically whenever your day reaches into those hours, so nothing depends on you remembering to tap it. If your agreement differs, change the windows and percentages and the engine follows your numbers.

The premium is calculated as a percentage of your straight-time hourly rate. It does not compound on top of Overtime or Double Time — SAG-AFTRA does not permit pyramiding, so a night hour that is also Double Time is paid at Double Time and earns the premium on your base rate, not on the doubled rate. Your contract, your numbers, our math.

How do I get an itemized breakdown of my day?

Tap CREATE PDF right under your Estimated Total on the ACTOR or CREW tab (or Create PDF Summary further down to review it first). Your day is broken out line by line — Base Rate, Regular hours, Overtime, Double Time, Total Time, Meal Penalties, Night Premium, and Estimated Total Pay — as an Estimated Work Summary.

The PDF opens on screen and is saved automatically to My Recent PDFs, where Open PDF brings it back any time. Tap Share to email, text or save a copy. It works with no signal.

This is your estimate, to check against the official pay record your production's payroll company sends after wrap — it is not that record.

I am not seeing the newest features or update.

Your phone is holding an older cached copy of the app. Swipe SETLIFE.biz fully closed from your app switcher — do not just return to your home screen — then reopen it from your home screen icon. It can take two full closes and reopens: the first downloads the update, the second activates it. If it still looks unchanged, make a backup first (gear icon → MY DATA → BACKUP MY RECORDS) — deleting the home screen icon erases the records stored on your phone. Then delete the icon, revisit app.setlife.biz in your browser, add it to your home screen again, and restore your backup. Your account and paid access are unaffected.

Why isn't the Camera/Scanner working?

Ensure that you have granted Safari permission to access your device's camera. If the camera still fails to load, go to Settings > Safari > Clear History and Website Data, and reboot the application from your home screen. Please note that clearing website data will also erase the records stored on your phone, so make a backup first (gear icon → MY DATA → BACKUP MY RECORDS) and restore it afterward.

My crew sync (#SETID) is not pulling locations.

Confirm the #SETID with your AD or UPM and enter it exactly as issued, then tap SYNC. A #SETID is locked to the Producer account that created it, so an expired or mistyped code will not return locations. You also need a signal for the initial sync; once the locations are pulled down, they remain available offline.

I paid, but the app still shows a locked screen.

First, fully close and reopen the app from your home screen so it re-checks your access. If it is still locked, the most common cause is an email mismatch — the email entered at the Stripe checkout was different from the email on your SETLIFE.biz account, so the two could not be linked. Email support@setlife.biz with both addresses and your receipt, and we will unlock your account manually. You will not be charged twice.

How do I cancel or manage my subscription?

All premium "Life of App" and monthly subscriptions are securely managed through our payment partner, Stripe. Please email support@setlife.biz with the email address associated with your purchase, and our team will issue a secure billing management link.

Is my payment information safe?

Yes. Payments are processed exclusively by Stripe. SETLIFE.biz never captures, processes, or stores credit card numbers or banking credentials, and we do not sell user data to recruiters, studios, or data brokers.